FR|EN|PT
Book now

Contact

Questions about contacting us

What are the official channels for contacting the hotel?

You can reach us by phone or WhatsApp on +55 17 99678 3902, or by e-mail at contato@helium-solutions.com.

What are the opening hours of the reservations desk and reception?

Please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.

How soon will I get a reply to my message?

Please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.

How do I get to the hotel from the nearest airport or bus station?

Please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.

Do you offer a transfer service?

Please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.

How do I organise a corporate event or a wedding at the hotel?

Please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.

I left an item at the hotel. How can I get it back?

Write to us by e-mail or WhatsApp describing the item and the dates of your stay: please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.

Where can I read other guests’ reviews?

Please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.

Can I schedule my check-in in the middle of the night?

Please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.

I would like to send my CV to work at the hotel: how do I do that?

Send your CV by e-mail to contato@helium-solutions.com.

What is the best time of year to visit Biarritz?

Every season has its charm! Biarritz can be visited all year round: beaches, surfing and swimming from June to September, big waves and a moody atmosphere in autumn, thalassotherapy and coastal walks in winter. Our hotel is ready to welcome you all year round with maximum comfort.

How far is the hotel from the nearest airport or bus station?

Please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.

What are the must-see attractions near the hotel?

The Grande Plage, Côte des Basques and Miramar beaches, the Rocher de la Vierge, the Biarritz lighthouse, the Halles market, and trips to Saint-Jean-de-Luz, Bayonne and La Rhune. Discover them on the “Things to do” page.

Do you have special rates for public holidays and high season?

Yes, depending on the period (for example the Surf and ocean offer). See the “Offers” page or contact us.

Can I check in earlier or check out later?

Check-in starts at 2:00 pm and check-out ends at 12:00 noon. An early arrival or late departure is possible subject to availability (an extra fee may apply).