Where the poetry of nature meets design
Every space at Hotel Helium is an invitation to elevated comfort and a lightness that lets you feel Biarritz in all its fullness.
Questions about our rooms
What are the check-in and check-out times?
Check-in starts at 2:00 pm and check-out must be completed by 12:00 noon. For a late check-out, ask at reception (subject to availability and an extra fee).
What is the policy for children and cots?
Please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.
Is it possible to add an extra bed?
Please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.
What is included in the nightly rate?
Each accommodation includes the facilities and services listed on its page (air conditioning, fibre Wi-Fi, Smart TV, spa access, etc.). For the details of your rate, please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.
What is the difference between the room categories?
Float: 35 m², king-size bed, balcony with garden view. Drift: 45 m², super king bed, large private balcony with sea view, integrated lounge and soaking tub. Ascend: 70 m², premium king bed, panoramic lounge, large balcony and prime sea view.
Do the rooms have air conditioning and heating?
All our accommodations are air-conditioned. For heating, please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.
Is smoking allowed in the rooms or on the balconies?
No. Our accommodations are non-smoking and smoking is not allowed anywhere on the property.
Do the bathrooms have a hair dryer and amenities?
Yes, every bathroom has a hair dryer. Amenities are by L’Occitane (Float apartment and Drift loft).
Is there a safe in the rooms?
Please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.
How does the minibar service work in the rooms?
Please contact our team on +55 17 99678 3902 or at contato@helium-solutions.com.